Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to our most common questions.

Can't find what you're looking for? We're here to help! Please email us at support@giznovo.com with your Order Number and Order Email, and our support team will get back to you shortly.

💳 Ordering & Payments

Q: How do I apply a discount code?

To apply your promo code during checkout, please follow these steps:

1. Add your favorite items to the cart and click "PAY WITH DEBIT/CREDIT CARD" or proceed to checkout.

2. On Mobile: Tap "Show order summary" at the top of the page to reveal the promo code field.

3. On Desktop: Locate the promo code field on the right side of the screen.

4. Enter your code, click apply, and complete your payment via PayPal or credit/debit card.

Q: What payment methods do you accept?

We accept a wide variety of secure payment options:

• Credit/Debit Cards: Visa, MasterCard, American Express (AE), Diner’s Club, and most major cards.

• Digital Wallets: PayPal, Apple Pay, and Google Pay.

Q: How much is the shipping fee?

Our standard worldwide shipping fee is USD $5.99. However, rates may vary slightly depending on your location and ongoing promotions. The exact shipping cost will always be clearly displayed at checkout before you finalize your purchase.

📦 Shipping & Delivery

Q: Do you offer international shipping?

Yes, we ship worldwide! As an international company with fulfillment centers across the globe, we will automatically dispatch your package from the nearest available warehouse to ensure the fastest delivery.

Q: How long does shipping take?

Once your order has been processed and shipped, the estimated delivery time is 10–20 business days.

Q: How can I track my order?

As soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number. You can track your shipment on universal tracking platforms like 17track.net.

Q: Why isn’t my tracking information updating?

Don't worry! It usually takes 24–48 hours for the logistics system to update after you receive your tracking number. It is also completely normal for a package to go a few days without updates while in transit between major carrier hubs.

Q: I only received part of my order. Where is the rest?

To get your items to you as fast as possible, multi-item orders may be split and shipped from different warehouses. Each package will have its own unique tracking number, which will be emailed to you separately.

✏️ Order Modifications & Cancellations

⚠️ IMPORTANT: Order updates and cancellations are extremely time-sensitive. Once an order reaches the fulfillment stage or has been shipped, we can no longer make changes.

Q: Can I change my shipping address or contact info?

Please contact us immediately at support@giznovo.com with the subject line: "Urgent: Address Change". In your email, please include:

• Order Number & Order Email

• The complete and correct shipping details

• Note: If the package has already shipped, you will need to contact the local courier directly.

Q: Can I change the items in my order (size, color, quantity)?

Please email us right away at support@giznovo.com with the subject line: "Urgent: Order Change". In your email, please include:

• Order Number & Order Email

• The specific modifications you would like to make

Q: Can I cancel my order?

If your order has not been dispatched yet, we can process a cancellation for you (please note that a small handling fee may apply). If the order has already been shipped, it cannot be canceled.

🛠️ Post-Delivery Issues

Q: My order arrived damaged or defective. What should I do?

We are so sorry for the inconvenience! We take product quality seriously and will make it right. Please email support@giznovo.com with:

1. Your Order Number and Order Email

2. A clear description of the issue

3. High-quality photos or a short video showing the damage/defect

4. A clear photo of the shipping label on the package

Q: I received the wrong item or am missing an item. What should I do?

We apologize for the mix-up! Please contact us at support@giznovo.com with your Order Number, Order Email, and a photo/list of the incorrect or missing items so we can ship the correct items to you immediately.

📧 Account & Communication

Q: I didn’t receive an order confirmation email. What should I do?

Please check your Spam or Junk folder first, as automated emails sometimes end up there. If you still can't find it, email us at support@giznovo.com with the full name or alternative email you might have used, and we will resend it to you.

Q: I haven’t received my tracking number yet. What should I do?

Tracking numbers are typically generated 1–2 business days after your order is processed. If it has been longer than this, please check your spam folder first, then reach out to our team for an update.