Shipping Policy

Shipping Policy

Last Updated: May 22, 2026

Hey there! Thank you so much for shopping with us. We know you’re excited to receive your items, so we’ve put together this simple guide to help you understand how our shipping works and when to expect your package.

1. Order Processing & Handling

Our team gets to work the moment you place your order!

  • Processing Time: It typically takes 3 business days for us to quality-check, securely pack, and hand off your package to our shipping partners.

  • Weekend Orders: Please note that orders placed over the weekend will be processed and dispatched on the following Monday.

2. Shipping Rates & Delivery Time

  • Flat-Rate Shipping: We offer a simple flat fee of $5.99 USD for worldwide delivery.

  • Estimated Delivery: Once shipped, your package will typically arrive within 10–20 business days.

  • Note on Delays: Occasionally, factors beyond our control (such as customs inspections or carrier delays) may cause slight hold-ups. We truly appreciate your patience and understanding if this happens!

3. Order Tracking

You can follow your package every step of the way! As soon as your order ships, we will send you a Shipping Confirmation email with a tracking number.

  • Track Your Order: Visit www.17track.net to check your shipment's real-time status.

  • P.S. It can take a few days for the tracking link to go live, so don't worry if you don't see updates immediately!

4. Why did I only receive part of my order?

Don't worry, the rest of your goodies are on the way! To ensure the fastest possible delivery, multi-item orders are sometimes split and shipped from different warehouses. Each package will have its own unique tracking number, which will be emailed to you separately.

5. Urgent Order Modifications & Cancellations

This is extremely time-sensitive! Whether you need to correct your shipping details (address, phone number) or change an item (size, color, quantity), please contact us ASAP (ideally within 12 hours of ordering).

Email support@giznovo.com with the following:

  1. Your Order Number (e.g., 071SHOP-123331) & Order Email

  2. A clear description of the required change (e.g., the new address, or the updated size/color).

Please note: Because our team moves quickly, we cannot guarantee changes once an order has entered processing, but we will always do our best to help!

6. What to Do If Shipping Takes Longer Than Expected

If your package seems to be taking its time, here is a quick 2-step check:

  1. Check Your Tracking: Look at the date of the last update. If it was within the past 7 days, your package is still moving normally through the logistics network.

  2. When to Reach Out: If there have been zero updates for more than 7 days, please email us with your Order Number and Order Email, and we will investigate it for you immediately.

7. Missed Deliveries & Wrong Addresses

  • Missed Delivery: If the courier misses you, they will usually leave a notice and hold your package securely at your local post office. We highly recommend contacting your local delivery provider directly with your tracking number for the quickest solution.

  • Customer Responsibility: Please double-check your shipping details! We cannot be held responsible for packages that are returned to us due to an incomplete/incorrect address or a failure to collect the delivery.

8. Lost or Stolen Packages

We understand how frustrating shipping issues can be. If you suspect an issue, we will open an investigation with the carrier to track it down.

  • Lost in Transit: If our investigation confirms your package was officially lost during transit, we will happily send you a replacement order completely free of charge.

  • Delivered Packages: Our policy does not cover packages that are lost or stolen after tracking confirms a successful delivery. If your tracking says "Delivered" but you cannot find it, please check with family members, neighbors, or your building management first.

9. Shipping Origins & Destinations

  • Destinations: We ship worldwide! In the rare event that we cannot ship to your specific country, we will notify you immediately.

  • Origins: While our main facilities are located in the United States, Canada, Australia, and the EU, we also partner with top-tier global manufacturers to bring you the best products at the best prices. Therefore, your order may occasionally ship directly from their overseas facilities.

10. Terms & Disclaimers

By placing an order on our store, you acknowledge and agree to the following terms:

  • Estimated Timeframes: All shipping times are estimates, not strict guarantees. We are not liable for delays caused by customs, postal carriers, or force majeure events.

  • Customs, Duties, and Taxes: Buyers are solely responsible for any customs fees, import duties, taxes, or additional charges imposed by your country’s authorities. These fees are not included in our item prices or shipping costs.

  • Address Accuracy: You are responsible for providing an accurate and complete delivery address. We are not liable for packages lost or returned due to incorrect input.

  • Post-Delivery Liability: Our responsibility for the package ends once the carrier's tracking system marks the status as "Delivered."

✉️ Have Questions? Contact Us!

We’re always here to help! For any questions regarding your shipment, reach out to our support team at: 👉 support@giznovo.com

To help us assist you as quickly as possible, please always include your Order Number (e.g., 031SHOP-1938) and the Email Address used at checkout.