Return Policy

Last Updated: May 22, 2026

Thank you for shopping with us! Your satisfaction is our top priority. We stand behind the quality of our products and are committed to making things right if your order isn't perfect.

Please review our full policy below regarding returns, damages, and refunds.

📌 1. General Policy: All Sales Are Final

Please note that all sales are final. We do not offer returns, refunds, or exchanges for change of mind or incorrect choices.

The only exceptions to this policy are items that arrive damaged, defective, or if the incorrect product was sent.

🛠️ 2. Damages, Quality Issues & Wrong Items

If your item arrives defective, damaged, or incorrect, please do not worry! We are fully committed to working with you to find a fair resolution.

⏱️ How and When to Contact Us:

  • Timeframe: Please inspect your order upon arrival and contact us within 7 days of delivery.

  • How to Report: Email our support team at support@giznovo.com with the subject line "Quality Issue - Order #[Your Order Number]".

📋 What to Include in Your Email:

To ensure a swift resolution, please provide the following details in your first message:

  1. Your Order Number (e.g., 015SHOP-1218) and the Email Address used for the purchase.

  2. A brief description of the issue.

  3. Clear photos or a short video showing the defect, damage, or incorrect item received.

⚖️ Resolution Process:

Our team will evaluate your claim within a few business days. Solutions are assessed on a case-by-case basis and may include:

  • A free replacement ship-out

  • A partial refund

  • A full refund

🔄 3. Exchanges

We do not offer standard exchanges. We only replace items if they are verified as defective, damaged, or incorrect upon arrival and your claim has been approved by our team.

🚫 4. Unauthorized Returns Notice

⚠️ IMPORTANT: Please do not send any items back to the sender's address or our warehouses unless you have been explicitly instructed to do so by our support team.

  • Any item returned without prior notification and an approved claim will not be accepted.

  • We cannot provide refunds, replacements, or tracking assistance for unauthorized returns. You must always initiate a claim via email first.

💰 5. Refund Processing Time

If a full or partial refund is approved for your claim, the funds will be credited automatically back to your original payment method.

  • Timeline: You can expect the funds to appear in your account within 7–12 business days.

  • Note: Final posting times are subject to the processing speed of your bank or credit card company.

✉️ Need Help? Contact Us!

For any questions or to initiate a quality claim, please reach out to us directly. This is the fastest and most effective way to resolve any issue:

👉 Email: support@giznovo.com

👉 Required Info: Please always include your Order Number (e.g., 015SHOP-1218) and Order Email so we can pull up your details instantly.